FAQ

 

• Who are Harpers Dry Cleaners?
• Does Harpers Dry Cleaners charge a membership fee?
• Does Harpers Dry Cleaners charge a pick-up and delivery fee?
• Where does Harpers Dy Cleaners pick-up from and deliver to?
• Can I call Customer Services to place my order?
• Does Harpers Dry Cleaners operate its own drycleaning plant?
• Why do I need to Register?
• Why do I need a password?
• What forms of payment do you accept?
• How do I change my personal information?
• How do I place an order?

Who is Harpers Dry Cleaners Cleaners?

Harpers Dry Cleaners is an innovative online dry cleaning service. We are committed to providing you the most convenient and affordable dry-cleaning service that fits your busy schedule. By utilizing state-of-the-art dry-cleaning facility , a fleet of courier vans, Internet based order processing and an experienced team we are positioned to provide you with the highest quality of dry-cleaning service. In addition, we have designed our Web site to ensure that your experience is easy and reliable. You can request the service day or night, and get your orders picked up, professionally cleaned and delivered in a timely manner.

Does Harpers Dry Cleaners charge a membership fee?

Harpers Dry Cleaners does not charge a membership fee. In fact, using Harpers Dry Cleaners dry-cleaning service, is in most cases less expensive than your neighbourhood retail dry-cleaners.

Does Harpers Dry Cleaners charge a pick-up and delivery fee?

Pick-up and delivery is FREE when your order totals £20 or more. A fee of £3.95 is charged for orders that total less than £20. All Corporate orders are collected & delivered free of charge.

Where does Harpers Dry Cleaners pick-up from and deliver to?

Harpers Dry Cleaners picks-up and delivers your personal drycleaning items to your place of business, or to your home. The service is currently available in the Birmingham area. Click here to find out whether we deliver to your area.

Can I call Customer Services to place my order?

Harpers Dry Cleaners Customer Service Representatives are happy to answer any questions you may have about our service and how to use our web site. If you wish to place your order over the phone please call 0870 755 9695

Does Harpers Dry Cleaners operate its own drycleaning plant?

Yes, all orders picked up are delivered to our operating plant located in Sutton Coldfield, Birmingham for professional cleaning. With a customer base of several thousand we are one of the fastest growing drycleaning companies. We invite you to visit to take a Flash Tour of our premises.

Why do I need to Register?

Registration provides a login Name and Password which allows you to easily and quickly order online. You need to register before you place any orders with Harpers Dry Cleaners. Just fill in your personal information once only and Harpers Dry Cleaners will automatically fill in the same information every time you place an order from our site. Opening an account is fast, easy and will make your shopping experience enjoyable and hassle-free.

Why do I need a password?

To be able to place an online order for our drycleaning service, you will need to set up an account with Harpers Dry Cleaners. As part of this registration you are required to create a password that only you will know. We have developed this system for your convenience and security. Once you have an account and password, ordering becomes as simple as typing in your password. With a password you and your information will be protected. A password will keep others from viewing your personal information. It will also prevent others from placing orders in your name.

What forms of payment do you accept?

We accept Visa, MasterCard, Swith, Solo, Delta, Visa Electron and JCB all through WorldPay

How do I change my personal information?

Changing your account information is simple. Every time you login, there is an option to update your details.

How do I place an order?

Placing an order with Harpers Dry Cleaners is very easy and safe.

1. You must first register to become a customer of Harpers Dry Cleaners.
2. Once you become a member, simply select Order from the main menu on the left side of the web site and fill out the order form with the items to be drycleaned.
3. Place all items to be dry cleaned/laundered or alteration/repair items in a bag. (When you receive your first order back it will come with a  Harpers bag for your next order, you may use that bag or any other in the future.)
4. Print 2 copies of the form and place one copy inside of bag. Keep the additional copy of the order form for your records.
5. You will be emailed confirmation.
6. A Harpers Dry Cleaners Collection Driver will pickup and return items on the scheduled day.

Dry Cleaning?

• Does frequent dry cleaning shorten the life of a garment?
• Does dry cleaning shrink clothes?
• What is an invisible stain?
• What if after dry cleaning the stain remains?
• Who is responsible for damages?

Does frequent dry-cleaning shorten the life of a garment?

On the contrary, frequent cleaning prolongs the life of a garment. Not only do stains set with age, making the garment unwearable, but ground-in-dirt and soil act as an abrasive, like sandpaper, causing rapid wear of fibres.

Does dry-cleaning shrink clothes?

No, the GreenEarth process does not penetrate fabric, hence, shrinking, colour loss and fabric distortion will not occur. Excessive shrinkage is usually caused by improper pre-shrinking by the manufacturer.

What is an invisible stain?

Many stains that are caused by food, oily substances, or beverages may become invisible when they dry out. But, later on, with exposure to heat they will reappear (a step in the dry-cleaning process). This is caused by the oxidation of the sugar in the staining substance. To increase the chances of removing the stain, it is recommended that you immediately mark the spot where the spill occurred with a piece of tape to make the dry cleaner aware of the invisible stain. On a piece of paper, write what was spilled, and bring it to be cleaned immediately.

What if after dry -cleaning the stain remains?

Contrary to popular belief, certain stains cannot be removed by the dry cleaning process. The nature and age of the stain, plus the color and construction of the fabric, sometimes make stains impossible to remove without damaging the fabric. To increase the chances of removing the stain, it is recommended that you immediately mark the spot where the spill occurred with a piece of tape to make the dry-cleaner aware of the invisible stain. On a piece of paper write what was spilled, and bring it to be cleaned immediately.

Who is responsible for damages?

Textile garments sold in the U.K. must have a permanent legible care label. All parts of the garment must be able to withstand the recommended care procedure. The care label is intended to give the dry cleaner guidance on how to care for the item properly. If a label says "dry-clean", this means that all components including the outer shell, lining, buttons, interfacing fusing material and trim will be color fast and will not be altered during the cleaning process. If any such problem occurs, it is the responsibility of the manufacturer, who has not tested the component accurately before labeling. If the problem arises from a manufacturing defect, you should take the article back to the retailer for an adjustment or refund.