Customer Services

Welcome to Harpers Dry Cleaners Customer Services Center.

At Harpers we constantly strive to provide our customers with the best service in the industry. Our Customer Service Representatives are happy to answer any questions you may have about our service and how to use our web site. In order to best support your needs in a timely manner please choose the description that best suits your needs:

Commitment to Quality

Our Refund Policy
How We Process the Order
Privacy Statement
Safe & Private

Information We Collect
Authorization Policy
Delivery Policy
Leather/Suede Policy
Household Items Policy
Garment Damage Policy
Re-Cleaning Policy
Loss Policy

Harpers Dry Cleaners Commitment to Quality

Harpers Dry Cleaners is committed to providing you with the best online dry-cleaning experience. We offer a quality dry-cleaning service using on the most advanced cleaning process known, GreenEarth. We have utilized a state-of-the-art facility, designed our systems, and trained our people to ensure this quality and level of service. In addition, our web site has been designed to make your dry-cleaning experience easy and reliable.

Our Refund Policy

Harpers Dry Cleaners unconditionally guarantee the quality of our dry-cleaning. If you are not completely satisfied with the quality of our cleaning, simply contact us within 24 hours of your delivery, and we will re-clean your items free of charge. For more information see our Re-cleaning Policy, or contact our Customer Service Center. If you are still not happy, we will always offer a full refund.

How We Process Your Order

Harpers Dry Cleaners innovative process is setup to streamline your dry-cleaning experience. Once your order is received, one of our Harpers vans will collect your cleaning from your place of business or home and deliver it to our state-of-the-art cleaning facility. Your clothing will go through a five step process which ensures professional cleaning. First, items received are inspected for stains, material defect, and cleaning procedures as recommended by the manufacturer (certain items will be returned, see Drycleaning Authorisation Policy). Secondly, clothes are appropriately cleaned and pressed. Thirdly, clothes are inspected for missing buttons and if needed are replaced free of charge. Fourthly, your garments go through a final inspection point. Finally, they are sorted and packaged and loaded onto a Harpers van for delivery. A professional Harpers driver will deliver your items to your place of business or home.

Order with Safety and Privacy

Harpers Dry Cleaners respects your privacy. We do not sell, rent, or loan any identifiable information regarding specific customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. When you place orders with Harpers Dry Cleaners, the information you provide remains private and secure. We are committed to the protection of your personal and order information and we use the latest security technology to do so.

Harpers Dry Cleaners Privacy Statement

Harpers Dry Cleaners respects your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.

The Information We Collect and How We Use It

Your Personal Information

In order to provide you with excellent products and services, Harpers Dry Cleaners asks you for specific pieces of personal information when you register as a customer. Harpers Dry Cleaners will not collect any personal information about individuals except when specifically and knowingly provided by such individuals.

Your name, delivery address, telephone number, e-mail address, and special delivery instructions help Harpers Dry Cleaners to deliver your order on time and to the correct location. A customer service representative will contact you if there are any questions we might have about your order.

Your username, password, and password reminder allows Harpers Dry Cleaners to verify that you are a registered customer and prevent anyone else who may have access to your computer from ordering in your name without your express permission.

Online Surveys and Contests

From time to time, Harpers Dry Cleaners may conduct surveys online that may ask you about demographic information. Your participation is voluntary. We accumulate the responses to improve our services. Participants' responses are not linked to your personal information on the site.

Drycleaning Authorisation Policy

The great majority of garments and household articles clean very satisfactorily. Occasionally, however, Harpers Dry Cleaners may recognise a potential problem and ask you to sign a permission form (available in the download section) before processing the item. This procedure is to notify you that there is a potential problem and certain risk in proceeding. It may be a question about colour fastness, the resistance of one component to the cleaning process, or a question of the age of, or weakness of, the fabric.
The main purpose of the permission form is to alert you to a possible problem. If you agree, the item will be processed with extreme care and returned to you promptly. If damage does develop however, Harpers Dry Cleaners will not be held responsible since it has warned you of the risk and obtained your consent to proceed.
If Harpers Dry Cleaners determines the need for a permission form, a Customer Care Representative will attempt to contact customers for verification and authorisation. If authorisation for cleaning can not be obtained in a timely manner, then Harpers Dry Cleaners will deliver the item in question back to the customer. You may choose to re-submit the item with a permission form expressing your acknowledgment that Harpers Dry Cleaners will clean them at the customer's own risk.

Harpers Dry Cleaners Delivery Policy

Harpers Dry Cleaners strive to make our collection/delivery service timely and convenient. The following outlines key elements of our delivery policy to help you understand our business practices.

Delivery Hours-Harpers Dry Cleaners delivery hours are 9 A.M. to 8 P.M. Monday through Saturday. Delivery Fees - Delivery is FREE

Acceptance of Delivery (Corporate)-All pick-ups and deliveries are made only to a specific location (closet, a room, a cubicle, etc.) within your company. This location has been designated by you or your company as a pick-up and drop-off station for Harpers Dry Cleaners.

Late Delivery- If unusual circumstances make it impossible to deliver your order during the scheduled day, it will be delivered immediately the following day.

Right to Refuse Service- Harpers Dry Cleaners reserves the right to refuse service to any customer.

Leather/Suede Items Policy

Harpers Dry Cleaners follows standards and policies set forth by the TSA (Textile Services Association). These policies are standard to all dry-cleaners including retail dry-cleaning stores.

Household Items Policy

Harpers Dry Cleaners follows standards and policies set forth by the TSA (Textile Services Association). These policies are standard to all dry-cleaners including retail dry-cleaning stores.

We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. In dry-cleaning and laundering we can not guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics. Harpers Dry Cleaners liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment, regardless of brand or condition.

Garment Damage Policy

Harpers Dry Cleaners follows standards and policies set by the TSA (Textile Services Association).

We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. In dry-cleaning and laundering we can not guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics. Harpers Dry Cleaners liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. Should you be unhappy with our decision we offer you the opportunity to have the item tested by DCAS, The cost of this report is £98.00, we would ask for 50% of the fee up front. Should the decision of the report be in your favour we will refund this amount in full, should the decision be in our favour we will ask for the remaining 50% of the report fee.

Re-Cleaning Policy

Within 24 hours after delivery, you may return any dry-cleaned items if you are not completely satisfied with the quality of our cleaning, and we will re-clean them free of charge.

To request re-cleaning, please sign into your account and select 'Reclean' on the relevant order. A customer Services Representative will then contact you to instruct you on what to do next.

Loss Policy

Harpers Dry Cleaners follows standards and policies set forth by the TSA (Textile Services Association). These policies are standard to all dry-cleaners including retail dry-cleaning stores.

Harpers Dry Cleaners exercises the utmost care in processing clothing items received, to avoid misplacement or loss of items. However, there will be instances where items may get misplaced or lost. As such, differences in the count of items must be reported within 24 hours of delivery. Harpers Dry Cleaners' liability with respect to any lost item shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.